Yes. All clients need to make a prior booking to see our physiotherapist. We will endeavour to book you in at a time that is convenient for you and same day appointments are usually available.

No. Same day appointments are usually available, and if we cannot book you in on the day you ring, we more than likely can book you in the very next day.

No, if you are a private patient seeking physiotherapy treatment, you do not need a referral from a doctor – just call and make an appointment straight away. However, if you are seeking treatment via an insurance claim through Workers Compensation or Motor Vehicle Accident Claims or are seeking treatment via DVA (Department of Veteran Affairs) or Medicare, you will need a doctor’s referral requesting physiotherapy treatment.

Yes, we accept and treat all clients. If you have a referral requesting physiotherapy and a relevant claim number, you can receive physiotherapy assessment and treatment under your existing claim. Our physiotherapist has the necessary insurance to treat DVA clients too.

Yes. Our physiotherapists understands that unexpected events may prevent you from making you physiotherapy appointment on time. However, we do request that you call the clinic to notify them of any change 24hrs prior to your scheduled appointment time. Cancellations without 24hrs prior notice or non-attendance to your appointment will incur a fee.

If you are running late for your appointment, please call the clinic to inform us. Unfortunately this may mean that your treatment session is shortened so that we remain on schedule. If you are running very late, you may be asked to reschedule your appointment to a more convenient time and you may incur a reschedule fee.

Yes, we ask that all accounts be settled on the day of treatment. We accept cash, cheque and all credit cards including Amex.

Yes, our physiotherapists have provider numbers and are registered with and accept all major private health funds. Your rebate amount will depend on the type and level of cover. We have HICAPS facilities so you are able to claim your rebate immediately and only have to pay the remaining gap. You must bring your private health card in order for us to process your rebate.

It would be very helpful to bring all necessary reports, X-Ray and scan results and doctors letters relating to your injury, along with your private health card.

Depending on the area of injury, it is more than likely that the physiotherapist will need to view and palpate the area of injury for adequate investigation and treatment. We ask that you wear comfortable, loose clothing that could easily and modestly expose the area of injury. For example, if you have a sore shoulder, a singlet would be best or if you need treatment on your knees, than please wear shorts. Form fitting underwear is recommended and there is a change room available for you to use. If you are required to disrobe, your physiotherapist will ensure you are adequately draped and maintain privacy at all times. We ask that you be clean and free of dirt and sweat before your treatment sessions.