Yes. Our physiotherapists understands that unexpected events may prevent you from making you physiotherapy appointment on time. However, we do request that you call the clinic to notify them of any change 24hrs prior to your scheduled appointment time. Cancellations without 24hrs prior notice or non-attendance to your appointment will incur a fee.

If you are running late for your appointment, please call the clinic to inform us. Unfortunately this may mean that your treatment session is shortened so that we remain on schedule. If you are running very late, you may be asked to reschedule your appointment to a more convenient time and you may incur a reschedule fee.

Yes, we ask that all accounts be settled on the day of treatment. We accept cash, cheque and all credit cards including Amex.

Yes, our physiotherapists have provider numbers and are registered with and accept all major private health funds. Your rebate amount will depend on the type and level of cover. We have HICAPS facilities so you are able to claim your rebate immediately and only have to pay the remaining gap. You must bring your private health card in order for us to process your rebate.

It would be very helpful to bring all necessary reports, X-Ray and scan results and doctors letters relating to your injury, along with your private health card.

Depending on the area of injury, it is more than likely that the physiotherapist will need to view and palpate the area of injury for adequate investigation and treatment. We ask that you wear comfortable, loose clothing that could easily and modestly expose the area of injury. For example, if you have a sore shoulder, a singlet would be best or if you need treatment on your knees, than please wear shorts. Form fitting underwear is recommended and there is a change room available for you to use. If you are required to disrobe, your physiotherapist will ensure you are adequately draped and maintain privacy at all times. We ask that you be clean and free of dirt and sweat before your treatment sessions.

Yes, our physiotherapists believe in providing you with symptomatic relief and management as soon as possible. On your first visit, there will be thorough questioning about your presenting complaint, along with a detailed examination. A treatment plan will be devised and immediately commenced to give you quick relief using a variety of hands-on manual techniques. You may also be given a range of exercises and management strategies to continue at home.

Follow up treatment sessions are more than likely. Although our physiotherapists tailor each management and treatment plan to suit each client individually, follow up sessions are usually advised to evaluate the effect of the initial treatment, ensure that you are doing your self-management plan properly, further treat your symptoms, and progress your return to activity, work or sport.

No! Not by a long shot! At Archer St Physiotherapy Centre we offer a range of quality, evidence based services including Podiatry care, Remedial Massage, Personal Training, Pilates, Rehabilitation, Home Visit Physiotherapy, Hydrotherapy programs and Return to Work or Sport plans.

Only clients of Archer St Physiotherapy Centre, who have been assessed, treated and been given an exercise program by our physiotherapists, may use the onsite rehabilitation gym.